Effective Date: October 13, 2024
arnelarniego LTD (“we,” “us,” or “our”) is committed to your satisfaction. We understand that sometimes you may need to return a product. This policy outlines the conditions and process for returning and receiving a refund for your bluelightdefender.com order.
Eligibility for Returns and Refunds
You may return a product for a full refund within 30 days of receiving your order if it meets the following conditions:
- The product is in its original, unopened, and unused condition with all tags and packaging intact.
- The product is not a final sale item. Final sale items are clearly marked on the product page.
- You have a copy of your receipt or proof of purchase.
Non-returnable Items
The following items cannot be returned for a refund:
- Opened or used products
- Final sale items
- Products damaged due to misuse or neglect
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 30 days of receiving your order.
- In your email, please include your order number, the name of the product you wish to return, and the reason for your return.
- Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
Return Shipping Costs
- You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method with insurance.
- We are not responsible for lost or damaged products during return shipment.
Processing Refunds
Once we receive the returned product and verify that it meets the return conditions, we will process your refund within 5 business days. The refund will be issued to the original payment method used for your purchase.
Exchanges
We currently do not offer exchanges for products. If you would like a different product, you will need to return the original product and place a new order.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
arnelarniego LTD 1417 Greenfield, F Andres St. Rosario Pasig Metro Manila, Philippines [email protected]
Please Note:
- This return and refund policy applies to orders placed on bluelightdefenders.com only. Purchases made from other retailers may have different return policies.
- We reserve the right to modify this return and refund policy at any time without prior notice.
We hope this return and refund policy is clear and easy to understand. We strive to provide excellent customer service and a smooth return experience if needed.